FAQ

What is a PRE-ORDER?

A Pre-order is an order for an item that has not yet been made physically available, with the understanding that it will ship later. It is a convenient way for customers to order new products ahead of their release date. When we list an item as a pre-order, it means we’ve started the process of ordering the item and it will ship when we receive the finished product from the manufacturer.

When will my pre-order item ship?

We list the estimated shipping date in the item description for all of our pre-order items. Unfortunately, we don’t have a lot of control over the manufacturing process so they are just estimates. It could be shorter or potentially longer. We usually send out a notification if the item is arriving soon so that members can prepare for the remaining balance.

If I pre-ordered from your website, am I guaranteed to receive the item?

Yes, except in extremely rare circumstances where our manufacturers encounter an unforeseen issue beyond their control like the item’s production being cancelled, or if the supplier produced lower quantities than originally planned. If such a rare circumstance should occur, any pre-order deposit you have made will be refunded in full.

How long do I have in paying the deposit for the pre-order?

Customers are given 3 working days from the time you place your order to make the deposit. Non-payment of the deposit within the allowed period will cancel your pre-order and your slot will be given to another customer.

Can I refund my deposit?

No. Please take note that all deposits are NON-REFUNDABLE and NON-TRANSFERRABLE. Deposits are deducted from the item’s total amount due upon item arrival and need to be paid in order to confirm the reservation of the item.

Can I cancel my pre-order?

Once a pre-order is confirmed, it cannot be cancelled as this guarantees you a slot for that pre-ordered item. All confirmed pre-orders are submitted to our supplier for guaranteed slots.

How will I know that my item/s has arrived?

Once your pre-order item is available, we will contact you using the contact information you have provided in your account. We will also be posting updates on our J16toys Facebook page, so please follow our page to be updated. We also encourage you to settle your payment immediately to avoid cancellations of your pre-order.

How long do I have to claim my Pre-order/s?

You will be given 3 working days to settle your remaining balance to avoid cancellations of your pre-order. Items not claimed after the 3 working days period upon notification will be considered unclaimed. Your deposit will then be forfeited and your item will be sold to other customers.

Do you ship worldwide?

Currently No.